ba9999 Privacy
Policy

1 Introduction

This Privacy Policy ("Policy") sets out how ba9999, operating the online casino and sports betting platform accessible at https://ba9999.biz ("ba9999", "the Platform", "we", "us"), collects, uses, stores, shares, and protects personal data relating to individuals who register as players, browse the platform, or otherwise interact with ba9999 in any capacity.

This Policy applies to all personal data processed by ba9999 in connection with the operation of the platform, including data collected via the website, mobile browser sessions, customer support communications, and payment processing activities.

By registering on ba9999, making a deposit, or using any service offered on the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the ba9999 platform.

2 Data Controller

For the purposes of this Privacy Policy, ba9999 acts as the data controller in respect of all personal data collected and processed through the platform. As data controller, ba9999 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the ba9999 data team via the contact details provided in section 15 of this Policy.

3 Data We Collect

ba9999 collects the following categories of personal data in the course of operating the platform:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode within Bangladesh)
• Email address
• Mobile phone number
• National Identity Card (NID) number or passport number (collected during KYC verification)

3.2 Account Data

• Username and encrypted password
• Account registration date and time
• Account status (active, suspended, self-excluded, closed)
• Responsible gaming preferences and limit settings
• Communication preferences

3.3 Financial Data

• Deposit and withdrawal transaction records, including amounts in BDT, timestamps, and payment method used
• bKash, Nagad, Rocket, or Upay mobile wallet identifiers (account numbers) used for transactions
• Bank account details where bank transfer is used
• Bonus and promotional credit records
• Account balance history

3.4 Gaming & Betting Data

• Individual wager records including game or event, stake amount, odds, and outcome
• Session history including session start and end times, total session duration, and net result
• Game preferences and lobby navigation history

3.5 Technical & Device Data

• IP address at registration and subsequent logins
• Device type, operating system, and browser information
• Geolocation data at the time of login (city-level, derived from IP)
• Cookies and similar tracking technologies (see section 10)

3.6 Communications Data

• Content of support chat conversations and email correspondence with the ba9999 team
• Complaint and dispute records
• Records of marketing communications sent to you and your engagement with them

3.7 KYC & Verification Documents

• Copies of identity documents submitted for KYC purposes (NID, passport, or birth certificate)
• Selfie or liveness check images where required for enhanced verification
• Verification status records and audit trail

4 How Data Is Collected

ba9999 collects personal data through the following channels:

5 Purposes & Legal Basis for Processing

ba9999 processes your personal data only where a lawful basis for doing so exists. The table below summarises the principal processing purposes and the corresponding lawful basis for each:

6 Data Sharing

6.1 Payment Service Providers

ba9999 shares transaction-relevant data with payment processors including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank solely for the purpose of processing your deposit and withdrawal requests. These providers operate under their own applicable data protection frameworks.

6.2 Identity Verification Providers

Where ba9999 uses a third-party KYC service to verify your identity or age, your submitted identity documents and associated personal data will be shared with that provider for the sole purpose of performing the verification check. KYC providers are contractually bound to process such data only for the purpose specified.

6.3 Game & Software Providers

Third-party game providers — including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, Spribe, and NetEnt — may receive a player session token and minimal technical identifiers required to initialise your game session. These providers do not receive your full identity profile or payment details.

6.4 Legal & Regulatory Authorities

ba9999 may disclose personal data to relevant legal or regulatory authorities where required to do so by applicable law, by court order, or in response to a lawful formal request from a governmental or enforcement body. ba9999 will, where legally permitted, notify the affected player of such a disclosure.

6.5 Professional Advisers

ba9999 may share data with its legal advisers, auditors, and accountants on a strictly need-to-know basis and subject to professional confidentiality obligations.

7 International Data Transfers

ba9999 serves players primarily based in Bangladesh and processes the majority of player data within its secured server infrastructure. Where data is transferred to, or accessed by, third-party service providers located outside Bangladesh — for example, game providers or cloud infrastructure partners — ba9999 takes appropriate steps to ensure that such transfers are subject to adequate data protection safeguards, including contractual data processing agreements that impose obligations consistent with this Policy.

By using the ba9999 platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh as described above.

8 Data Retention

ba9999 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

Following expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9 Security Measures

ba9999 implements a range of technical and organisational measures to protect player data against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and the ba9999 platform.
• Encryption of sensitive data fields — including passwords and payment identifiers — at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorised personnel with a legitimate need may access personal data records.
• Audit logging of all internal data access events, reviewed on a regular basis.
• Regular vulnerability assessments and penetration testing of platform infrastructure.
• Incident response procedures enabling ba9999 to identify, contain, and notify affected parties of any data breach in a timely manner.

While ba9999 takes data security seriously and applies substantial technical safeguards, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials and for notifying ba9999 immediately if you suspect unauthorised access to your account.

10 Cookies & Tracking Technologies

ba9999 uses cookies and similar tracking technologies to enable essential platform functionality, maintain your login session, and analyse aggregate usage patterns for platform improvement purposes. The principal categories of cookies used by ba9999 are as follows:

ba9999 does not use third-party advertising cookies or cross-site behavioural tracking technologies. You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging into your ba9999 account.

11 Your Data Rights

As a ba9999 account holder, you have the following rights in relation to the personal data we hold about you. These rights may be exercised at any time by contacting us using the details in section 15:

ba9999 will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or ba9999 receives a high volume of requests, this period may be extended by a further sixty (60) days, with notice provided to you. ba9999 will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.

12 Minors

If you believe that a minor has registered on ba9999 or that ba9999 holds personal data relating to a minor, please notify us immediately at [email protected] so that we can take prompt action.

13 Marketing Communications

ba9999 may send you promotional emails, SMS messages, or platform notifications about bonuses, seasonal offers, new game releases, and platform updates where you have provided explicit consent to receive such communications during or after registration.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included at the bottom of any ba9999 marketing email.
• Updating your communication preferences within your ba9999 account settings.
• Contacting the ba9999 support team directly and requesting removal from the marketing list.

Withdrawal of marketing consent will not affect the delivery of transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these are sent on the basis of contract performance and cannot be opted out of while your account remains active.

14 Changes to This Privacy Policy

ba9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, applicable law, or industry best practice. Where a change is material — meaning it affects how your data is collected, used, or shared in a significant way — ba9999 will notify registered players via email or through a prominent on-platform notice prior to the change taking effect.

The revised Policy will be published on this page with an updated effective date. Your continued use of the ba9999 platform following notification of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with any amendment, you may close your account in accordance with the account termination provisions in the ba9999 Terms & Conditions.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the ba9999 data team using the following details:

ba9999 aims to respond to all privacy enquiries and data rights requests within thirty (30) days. For urgent matters — such as suspected unauthorised access to your account — please use the ba9999 live chat service, which is available 24 hours a day, 7 days a week.

If you are not satisfied with ba9999's response to a privacy complaint, you have the right to escalate the matter to the appropriate data protection authority or regulatory body in your jurisdiction.